Information we may collect from you and our lawful basis for processing
We may collect and process the following data about you:
Information that you provide by filling in forms on our site www.comlaude.com (“our site”). This includes contact information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site. Our lawful basis for processing this information is our legitimate interest in the proper administration of our services.
If you contact us, we may keep a record of that correspondence. Our lawful basis for processing this information is our legitimate interest in proper administration of our communications.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Our lawful basis for processing this information is our legitimate interest in conducting research and gathering data related to our business.
We do not collect any special categories of personal data about you (e.g., physical or mental health, race or ethnic origin, religious/similar other beliefs, criminal convictions, sexual orientation etc.)
Uses made of the information
We will only use your personal data when the law allows us to. We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, please tick any relevant box situated on the form on which we collect your data or otherwise indicate this at the time we collect your data. You can also ask us to stop sending you marketing messages by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transactions.
Who your information might be shared with
We may disclose your personal data to:
other companies within our corporate group to the extent necessary for the purposes set out above;
ICANN, domain name registries and suppliers to provide our services;
law enforcement agencies in connection with any investigation to help prevent unlawful activity;
third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Transfers of your information out of the European Economic Area (EEA)
We may need to transfer your personal data to our group’s offices outside the EEA (e.g. United States of America or Japan), to the extent necessary for the provision of our services. In addition, to provide our services, we may need to transfer your personal data to ICANN, domain name registries and our suppliers, all of which are based around the world. To the extent your personal data will be transferred outside the EEA to a country which has not been recognised by the European Commission as having an adequate level of protection, we will ensure that the transfer is subject to appropriate safeguards or derogations under the data protection laws.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Where we store your personal data and data security
All information you provide to us is stored on our secure servers located in the EEA and the USA (our data centre provider in the USA has signed up to the EU-US Privacy Shield). Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent accidental loss, unauthorised access or use, alteration or disclosure. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Retention and deletion of your personal data
We will only request minimum amount of personal data necessary for the purpose of processing and we will not keep your personal data for longer than is necessary for that purpose. We will delete your personal data within a reasonable time after the end of the provision of the relevant services related to processing and delete existing copies unless storage of any data is required by any applicable law or regulation.
We may keep your personal data for the duration of any statutory limitation period to the extent necessary.
Under the data protection laws you have the following rights in relation to your personal data:
the right to access: you can obtain confirmation from us as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information.
the right to rectification: you can ask any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
the right to erasure: you can ask us to erase your personal data in some circumstances.
the right to restrict processing: you can ask us to restrict processing your personal data in some circumstances.
the right to object to processing: you can object to processing of your personal data on grounds relating to your particular situation in some circumstances.
the right to data portability: where the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. This right does not apply where it would adversely affect the rights and freedoms of others.
the right to complain to a supervisory authority: if you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. The supervisory authority in the UK is the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority so please contact us in the first instance.
the right to withdraw consent: to the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You can exercise any of your rights at any time by written notice to us at 28-30 Little Russell Street, London, WC1A 2HN, United Kingdom. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.