Careers at Com Laude

We are committed to attracting, developing and retaining the best people from our industry. Our continued success relies on our ability to provide a supportive, inclusive and motivating environment where everyone has a role to play in supporting the delivery of outstanding service to our clients. We offer great career opportunities to our domain experts and business support professionals, in an environment that is challenging, rewarding, and truly different from our competitors. We are always looking for highly talented people who can demonstrate an affinity with our values to help us continue to grow. In return, we offer a dynamic and diverse environment in which people can build a long and fruitful career and have their success rewarded.

We promote a culture that is inclusive of all; where everyone has the opportunity to grow their career, and where pathways to success are transparent. Fostering diversity, inclusion and equality allows us to hire the best talent, build the most effective teams, deliver the highest level of client service and be effective contributors to our local communities.

We are always interested to hear from talented individuals keen to join us, even if the open positions on this page are not relevant or we don’t currently have any open positions, so please do get in touch and send us a copy of your CV.


Client Support Manager

We are open to consider applications from candidates within reasonable commuting distance of our Seattle, WA office. Com Laude operates within a hybrid working model. The role holder will have the flexibility to work up to 50% of their time from home, and 50% of their working time from our Seattle office.

Reporting to the Director, Domain Services – Americas and APAC, this role is 5 days a week, 8am-5.00pm.

To apply for this role please email a current resume and cover letter detailing your suitability for this role to HR@comlaude.com.

Deadline for applications is 23 February 2024 but we reserve the right to close applications prior to then if we have received enough.

Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.

No agencies or third-party providers please.

Due to the volume of applications, it may not be possible to provide feedback to unsuccessful applicants.

The successful candidate will be required to undergo employment screening including references and criminal record check.

Your Role

As a Client Support Manager, you will help Com Laude’s Seattle office support a wide range of corporate and legal clients, including optimizing and managing their domain name portfolios, and ensuring our full range of products and services are appropriately positioned and promoted. You will make a substantial contribution to the company growth targets by supporting team members and ensuring timely and accurate fulfilment of orders.

Duties and Responsibilities

Client Support – Assist the Domain Strategist team on order fulfilment and account clean up in a timely manner. Support the Registry Relations and Renewal teams as and when required.

Project management and communication – Ensure clear communication is maintained with internal stakeholders.

Product and Services – Develop a good understanding of Com Laude’s products and services through training.

Maintain High quality of service – Provide Com Laude’s clients with white glove service that puts them in the center, being true to our value proposition of client shaped strategy.

Risk Management -Ensure that risk and incident report tickets are produced and escalated to the Team Leaders and COO in a timely manner.

Deadlines: Ensure all deadlines are kept, whether set by internal colleagues or clients.

Learning Organization – Contribute your skills and Insights to improve any aspects of Com Laude’s processes and performance.

Requirements

Essential

You will be:

  • Self-motivated, with an inquisitive nature.
  • Organized with ability to appropriately prioritize work.
  • Analytical, with a detail-oriented mindset.
  • A problem-solver.
  • An excellent communicator, with great interpersonal skills.
  • Good at multi-tasking.

You will have:

  • Strong Microsoft office experience, especially MS Word and MS Excel
  • Strong attention to detail

Desirable

  • Analytical and strategic thinking is required to deliver our client-shaped value proposition. Support will be provided to achieve this thinking, as It Is vital in the delivery of our value proposition of client-shaped strategy.
  • Previous experience in customer service.
  • Experience working with large data sets.
  • Previous experience working with a globally distributed team.
  • Professional working proficiency in Spanish or French.

Benefits

  • Non-matching 401k plan
  • Medical, vision, and dental insurance (Employer contribution for employee 75% and dependents 25%)
  • 25 days paid leave
  • 8 public holidays
  • Paid sick leave (subject to company policy)
  • $45,000 – $50,000 salary
  • Hybrid working model

Com Laude – about us

The Com Laude Group (the “Group”) is an established and trusted partner to many of the world’s most recognizable brands. We believe in providing an exceptional, client-shaped customer experience to brand owners seeking strategic domain name services. This is encapsulated in the Group’s mission statement: “The most trusted provider of domain & registry management services to brand, IT and IP professionals”.

Headquartered in London and with offices in Edinburgh, Eastbourne, Caerphilly, Seattle, Tokyo and Valencia, the business is expanding internationally as it continues to develop and grow.

Culture

The Group has a strong culture born out of the depth of expertise of our employees and the considered approach all employees take to the development of the business. We are honest, ethical, trustworthy and professional in everything we do. Most importantly, we always place our clients first, constantly striving to maintain our status as the quality leader in our industry.  We value responsibility, inclusiveness, sustainability and equality, and we welcome new team members who diversify our culture.

Services and markets

The business operates at the intersection of intellectual property protection and information technology.

It has a well-established Internet domain portfolio management business, trading as Com Laude. This business is supported by a domain name strategist team who are experts in their field and who passionately develop the strongest relationships with our clients.

Our teams use our bespoke domain management platform to efficiently manage Internet domain name portfolios for our clients located all over the world, as well as provide associated services. There is an advisory element to the services, which clients highly value. It enables clients to tailor their portfolio to their branding goals and business needs as well as suit their budgets and is complimented by our domain monitoring and dispute resolution services.

Online brand infringement can divert legitimate traffic, damage brand perception, and significantly decrease revenue. A large amount of online infringement is through the registration of infringing domain names. At Com Laude, we help our clients identify, assess, and address these infringements strategically in the most cost-effective manner.

The Group also operates a leading new top-level domain consultancy business that provides strategic consulting, application management services and ongoing support to our clients who chose to secure their own Internet top-level-domain. Future rounds of new top-level domain applications are currently being implemented and, with growing awareness amongst potential applicants, the prospects for growth are attractive.

We have become innovators and leaders in the emerging blockchain space as providers of blockchain domain registration and acquisition services. Growth in this area keeps Com Laude at the cutting edge of new technology while offering our clients opportunities for symbiotic growth across their Web 2.0 and Web 3.0 portfolios.

Following private equity investment in 2017, the Group is pursuing a growth strategy achieved organically and by entering selected new geographic markets. We are actively trading in the USA and are established in Japan.


 

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