Careers at Com Laude

We are committed to attracting, developing and retaining the best people from our industry. Our continued success relies on our ability to provide a supportive, inclusive and motivating environment where everyone has a role to play in supporting the delivery of outstanding service to our clients. We offer great career opportunities to our domain experts and business support professionals, in an environment that is challenging, rewarding, and truly different from our competitors. We are always looking for highly talented people who can demonstrate an affinity with our values to help us continue to grow. In return, we offer a dynamic and diverse environment in which people can build a long and fruitful career and have their success rewarded.

We promote a culture that is inclusive of all; where everyone has the opportunity to grow their career, and where pathways to success are transparent. Fostering diversity, inclusion and equality allows us to hire the best talent, build the most effective teams, deliver the highest level of client service and be effective contributors to our local communities.

We are always interested to hear from talented individuals keen to join us, even if the open positions on this page are not relevant or we don’t currently have any open positions, so please do get in touch and send us a copy of your CV.

First line Tech-Sec Support Engineer

The successful candidate will be within reasonable commuting distance of our London office. The role is hybrid (minimum of 2 days per week in the London office).

This is a permanent, full-time role, working from 9am to 5.30pm.

To apply for this role please email a current cv and cover letter detailing your suitability for this role and salary expectations to HR@comlaude.com.

Deadline for applications is 18 November 2024 but we reserve the right to close applications prior to then if we have received enough.

No agencies or third-party providers please.

Due to the volume of applications, it may not be possible to provide feedback to unsuccessful applicants.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

A copy of our Diversity, Equity and Inclusion Policy can be made available on request.

The successful candidate will be required to undergo employment screening including references, financial and criminal record check.

Your role:

As a first line Tech-Sec Support Engineer, you will play a crucial role in supporting the day-to-day software and hardware needs of our staff whilst contributing to the security of the company through monitoring and executing a range of InfoSec activities that form part of the company’s cyber security programme. Your focus will be on providing exceptional technical support to end-users, managing SaaS platforms, and managing/enhancing security controls within the scope of the company’s ISMS.

Duties and responsibilities:

Technical Support

  • Provide first line IT technical support to company staff through in person and remote means keeping staff informed of progress.
  • Troubleshoot and resolve user issues related to software functionality, access, and performance.
  • Ensure monitoring, prioritizing and triaging of support tickets and promptly establish resolution ownership. Wherever possible owning and resolving tickets within the 1st line team or escalating them where necessary to the appropriate 2nd line support team.
  • Working closely with all technology functional teams to onboard systems knowledge and skills needed to resolve more tickets at the front line.
  • Purchasing, configuring and managing the company’s Windows and Apple based PCs, laptops and printers/peripherals and ensuring the asset register Is maintained.

SaaS Support

  • Administer Com Laude’s SaaS applications with particular emphasis on our Microsoft 365 Admin, Azure Active Directory and InTune implementations.
  • Ensure that Microsoft 365 product knowledge is shared with team members on a regular basis and that collectively we build our team knowledge of the 365 ecosystem.
  • Administer and maintain SaaS platforms, ensuring optimal performance and availability.
  • Monitor service health, troubleshoot incidents, and escalate complex issues as needed.

InfoSec Support

  • Implement security best practices across company SaaS services and ensure Inventory of SaaS services Is maintained.
  • Working with the IT Operations team to continuously improve the company’s Microsoft Secure Score through effective monitoring and use of adopted security applications and services which Include
    • Microsoft Defender for Endpoint
    • Microsoft InTune
  • Further improve Security Posture through controlled and tested implementation of Secure Score recommendations as they relate to Identity management, data, devices and app management.
  • Ensuring full compliance with Com Laude’s ISMS (certified to ISO27701) in general and specifically as it relates to IT technical support services.
  • Collaborate with Com Laude’s SOC In the analysis and resolution of security related incidents. These will largely be tracked in our SIEM platform, Microsoft Sentinel.

Qualifications and Skills Requirements:

  • Demonstrable work experience in a relevant role or a Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proportional understanding of cybersecurity principles and best practices, including threat detection, incident response, and compliance. Is not expected to be an authority but can demonstrate good industry and technology awareness. Proactively contributing to ongoing improvement in the company’s security posture.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and customer service skills.
  • Good documentation skills with ability to accurately log issues and resolutions
  • You should demonstrate appropriate skills and knowledge in the use of the following technologies and frameworks.

 

  Must have

 

Should have
Technical Support
  • Jira and Jira workflow management Including associated Jira app (e.g. Confluence)
  • Practical understanding of computer and computer peripheral hardware maintenance including printers and monitors,

 

  • Understanding of IP addresses, DHCP, DNS, Wi-Fi troubleshooting, and basic router/switch concepts
SaaS Support
  • Microsoft 365 services administration including but not limited to
    • Outlook
    • Teams
    • SharePoint
    • OneDrive

 

InfoSec Support
  • Microsoft Security and Device Management Stack
    • Defender for endpoint
    • Azure
    • Intune

 

  • Knowledge of ISO27001
  • Knowledge of Microsoft Sentinel

Diversity and Inclusion

Introducing the Com Laude Group RISE Committee

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Our CSR Mission & Policies

Our Corporate Social Responsibility Strategy (CSR) was launched over a decade ago with a consideration of the 3Ps of CSR – People, Planet & Profit

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