Privacy Policy

Nom-IQ Limited t/a Com Laude, Valideus Limited, Demys Limited, Com Laude (Japan) Corporation, Consonum, Inc. dba Com Laude USA and Com Laude Domain ESP S.L.U. are wholly-owned subsidiaries of Com Laude Group Limited (collectively “Com Laude” / “we”/“us”/“our”).

Com Laude are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, or is shared with us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This includes our gTLD Data Processing Notice, and any other notice made available to you during the course of receiving services from Com Laude. This privacy policy supplements the other notices and is not intended to override them. If you are a visitor to our website, the data controller of your personal information is Nom-IQ Limited t/a Com Laude, registered in the UK with the Information Commissioner’s Office with the registration number: Z9090322. If you are a client of our services, the data controller will be the relevant entity you have contracted with.

Information we may collect about you and our lawful basis for processing

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.comlaude.com (“our site”). This includes contact information provided at the time of registering to use our site, completing a form to get in touch with us or to register for events such as webinars, posting material or requesting further services. We may also ask you for information when you report a problem with our site. Our lawful basis for processing this information is our legitimate interest in the proper administration of our services, or where applicable, your consent.
• If you contact us, we may keep a record of that correspondence. Our lawful basis for processing this information is our legitimate interest in proper administration of our communications.
• If you, or any person you represent (or are employed by), contact us about our services, to report internet abuse in respect of domains we manage, or enter into any contracts with us, we will process your identity and/or contact details and any other details required for us to respond appropriately or enter into and perform contracts. Identity data may include first name, last name, any previous names, address, username or similar identifier, marital status, title, date of birth and gender, passport number and other details, driver’s licence number and other details, or NI number and other details. Contact data may include email addresses and telephone numbers of yourself or any other employees or representatives of the company you represent. Where the contract is with you, our lawful basis for processing this information is that it is necessary for performance of that contract. Where that contract is with someone you represent (or are employed by), our lawful basis for processing this information is our legitimate interest in negotiating and performing contracts for our services with the person you represent (or are employed by) or fulfilling our contractual and regulatory obligations in relation to such services.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Our lawful basis for processing this information is our legitimate interest in conducting research and gathering data related to our business.
• In some circumstances, we will obtain your personal data from a third-party source, for example, we may collect information from our clients, our clients’ agents and advisors, other law firms/advisors which represent you or other bodies in the context of a dispute. Our lawful basis for processing this information is our legitimate interest in the proper administration of our services. We may also obtain your personal data from market research aggregators including 6sense Insights Inc based in the USA. Our lawful basis for processing this information is our legitimate interest to define types of customers for our products and services, to inform our marketing strategy and to carry out direct marketing.
• We may collect and use (on its own or in combination with other data) profile and contact data about you from publicly available sources, such as Companies House based in the UK, companies registries based in other countries, the internet, and social media platforms such as Linkedin. Our lawful basis for processing this information is our legitimate interest to define types of customers for our products and services, to inform our marketing strategy and to carry out direct marketing.
• Technical data in relation to your visits to our site including, but not limited to, your IP address, operating system and browser type, cookies, traffic data, location data, weblogs, Advertising IDs and other communication data is automatically collected by using cookies, webtags, server logs and other similar technologies. We may also receive technical data about you collected by analytics providers and market research and data aggregators (including 6sense Insights Inc based in the USA) based on your visits to other websites. Our lawful basis for processing this information is our legitimate interest in understanding our clients’ use of our site, for our own billing purposes, to define types of customers for our products and services, to inform our marketing strategy and to carry out direct marketing. For more information on our use of cookies and similar technologies, please see our cookie policy.
• We may collect and use (on its own or in combination with other data) profile, marketing and technical data including purchases or orders made by your company, your company’s interests and preferences displayed by your and your company’s visits to our website and other websites, your preferences in receiving marketing from us and your communication preferences. Our lawful basis for processing this information is our legitimate interest to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, to inform our marketing strategy, to carry out direct marketing, develop our products/services and grow our business.
• We may collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ usage data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering. Our lawful basis for processing this information is our legitimate interest in understanding our clients’ use of our site and their interests and preferences to better identify and serve their needs.

We do not collect any special categories of personal data about you (e.g., physical or mental health, race or ethnic origin, religious/similar other beliefs, criminal convictions, sexual orientation etc.)

Uses made of the information

We will only use your personal data when the law allows us to. We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or where we have legitimate interests to send you such information.
• To carry out our obligations arising from any contracts entered into between you and us.
• To contact you if you are involved in a matter we are undertaking for a client or if one of our personnel is appointed as an independent expert or arbiter in a matter involving you.
• To administer and protect our business and this website, including uses made to comply with our legal obligations; ensure network security; prevent fraud; and in the context of a business reorganisation or group restructuring exercise.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
• For our own billing purposes and for supplying the resources that you access.
• To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To improve our website, services, customer relationships and experiences and to measure the effectiveness of our communications and marketing.
• To define types of customers for our products and services, to keep our website updated and relevant, to develop our business, to inform our marketing strategy, to carry out direct marketing, develop our products/services and grow our business

Direct marketing

If you complete the form on our website to contact us, when your personal data is collected, you will be asked whether you wish to receive updates from Com Laude.

You will receive marketing communications from us if you have requested updates or any other information from us, or purchased goods or services from us, and you have not opted out of receiving the marketing.

We may also analyse your identity, contact, technical, usage and profile data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

If you are individual who is an existing client, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

Opting out of marketing 

You can ask us to stop sending you marketing messages by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transactions. You will still receive service-related communications that are essential for administrative or customer service purposes.

Who your information might be shared with

We may disclose your personal data to:

• other companies within our corporate group to the extent necessary for the purposes set out above;
• ICANN, domain name registries and suppliers to provide our services;
• law enforcement agencies in connection with any investigation to help prevent unlawful activity;
• third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Com Laude, our clients, or others. This includes, but is by no means limited to, exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction, domain name disputes and international sanctions compliance and preventing internet abuse; and
• third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Transfers of your information out of the United Kingdom or the European Economic Area (EEA)

We may need to transfer your personal data to our group’s offices outside of the UK or the EEA (e.g. United States of America or Japan), to the extent necessary for the provision of our services. In addition, to provide our services and to receive services from our service providers who carry out certain functions on our behalf, we may need to transfer your personal data to ICANN, domain name registries and our suppliers, all of which are based around the world. To the extent your personal data will be transferred outside of the UK or the EEA to a country which has not been recognised by either the European Commission or UK Information Commissioner as having an adequate level of protection, we will ensure that the transfer is subject to appropriate safeguards or derogations under the data protection laws.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or EEA.

Where we store your personal data and data security

All information about you is stored by us on our secure servers located in the UK, EEA and the USA. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent accidental loss, unauthorised access or use, alteration or disclosure. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Retention and deletion of your personal data

We will only request the minimum amount of personal data necessary for the purpose of processing, and we will not keep your personal data for longer than is necessary for that purpose. We will delete your personal data within a reasonable time after the end of the provision of the relevant services related to processing, and delete existing copies unless storage of any data is required by any applicable law or regulation.

We may keep your personal data for the duration of any statutory limitation period to the extent necessary.

Your rights

Under the data protection laws you have the following rights in relation to your personal data:

• the right to access: you can obtain confirmation from us as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information.
• the right to rectification: you can ask any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
• the right to erasure: you can ask us to erase your personal data in some circumstances.
• the right to restrict processing: you can ask us to restrict processing your personal data in some circumstances.
• the right to object to processing: you can object to processing of your personal data on grounds relating to your particular situation in some circumstances.
• the right to data portability: where the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. This right does not apply where it would adversely affect the rights and freedoms of others.
• the right to complain to a supervisory authority: if you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. If you are located in the EU, you may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. The supervisory authority in the UK is the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact us in the first instance.
• the right to withdraw consent: to the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You can exercise any of your rights at any time by written notice to us at 28 Little Russell Street, London, WC1A 2HN, United Kingdom. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

We may update this privacy policy from time to time as a result of any legal, technical or company developments. Any changes we may make to our privacy policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 28 Little Russell Street, London, WC1A 2HN, United Kingdom.

Alternatively please refer to our Contact Us page.

Australian Privacy Requirements

Please see Australian Privacy Requirements if these apply to you.

Last updated: August 2024